Your questions, answered.

After your order ships, you’ll receive an email with tracking information. Use the link in that email to see the latest carrier updates.

Please include your order number, the email used at checkout, and a short description of the issue. For a damaged or incorrect item, include photos when you email us.

Orders are processed within 3 business days, excluding weekends and holidays.

After processing, US delivery takes approximately 7 business days, depending on your location. Delivery to Canada varies by destination and carrier; contact us for an estimate.

We ship to the United States and Canada.

Your shipping charges are calculated at checkout based on your order, destination, and shipping method.

Contact us within 30 days of receiving your item. Include your order number and reason for returning it. Please request approval before sending an item back.

support@joyoutfit.com

Keep the item unworn or unused, with its tags and original packaging, and have your receipt or proof of purchase. Final sale items and gift cards cannot be returned. See the refund policy for all exclusions.

After we receive and inspect your return, we’ll notify you of the decision. Approved refunds go to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

Request a return for the original item. Once it is accepted, place a separate order for the size or item you want.

Check the product-specific measurements when available. Sizing varies by style and supplier; contact our team with the product link if you need help choosing a size.

Open Product details on the item’s page. Look for Fit & fabric and any care instructions provided for that style. Contact us if you need help with a specific item.